Service Desk & Change Management
Our teams perform remote programming for potential clients. for any adhoc or scheduled requests from our clients. Firmware upgrades, software upgrades and general system support is provided by our tier 1 team.
The EdgeIT24 Service Desk & MACD team is 100-man years old and has serviced more than 100,000 requests since its inception. We take pride on delivering the best resolution time with 99.9% quality.
Voicemail password add, modify, and delete requests
System lists and directory changes
Phone system move, add, change, and delete requests
Individual mailbox subscriber parameters and permissions
Coverage path or pickup group assignments
IP soft phone administration
Talk to support
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