Network Management
- general.Network Monitoring: Continuous monitoring of LAN/WAN performance, bandwidth utilization, and uptime
- Configuration and Management: Managing routers, switches, and firewalls.
- Network Security: Implementing firewalls, VPNs, and intrusion prevention systems (IPS).
- Wireless Network Management: Managing access points and ensuring seamless connectivity.
- SD-WAN Solutions: Optimizing network performance across locations.
general.Cloud Infrastructure Management
- Cloud Migration Services: Seamless migration to cloud platforms (AWS, Azure, GCP).
- Cloud Monitoring and Optimization: Tracking resource usage, performance, and cost.
- Hybrid Cloud Management: Managing on-premises and cloud-based resources.
- Infrastructure-as-Code (IaC): Automating infrastructure setup using tools like Terraform and Ansible.
- Cloud Security Management: Securing cloud workloads and implementing best practices.
general.Data Centre Management
- general.On-Premise Data Center Support: Hardware installation, optimization, and maintenance
- general.Data Center Monitoring: Environmental monitoring for power, cooling, and hardware
- general.Virtualization and Consolidation: Reducing hardware footprint through hypervisor technologies
- Disaster Recovery: Ensuring redundancy and DR strategies.
- Remote Hands Services: On-site assistance for troubleshooting and deployments.
general.Backup and Disaster Recovery (DR) Solutions
- Backup Solutions: Managing and monitoring backups with Veeam, Commvault, Acronis, etc.
- Disaster Recovery Planning: Developing and testing DR plans.
- Cloud Backups: Leveraging cloud-based storage for backup.
- Data Restoration Services: Ensuring quick and efficient recovery.
- RPO/RTO Optimization: Minimizing downtime and data loss.
general.End-User Device Management
- Desktop and Laptop Management: Patch updates, antivirus management, and performance optimization.
- Mobile Device Management (MDM): Managing company-owned devices via tools like Intune or AirWatch.
- Endpoint Security: Implementing endpoint protection solutions (EDR, antivirus).
- Asset Lifecycle Management: Tracking devices from procurement to disposal.
- Remote Desktop Support: End-user issue resolution.
general.Security Management
- Firewall and Perimeter Security: Managing and optimizing firewalls, IDS/IPS, and VPNs.
- Endpoint Security Management: Deployment of EDR, antivirus, and antimalware.
- Threat Detection and Response: Real-time monitoring for security incidents.
- SIEM Implementation and Monitoring: Centralized logging and threat analysis.
- Compliance Management: Ensuring adherence to security standards like ISO, GDPR, and HIPAA.
general.IT Helpdesk and Support
- Incident Management: Quick response and resolution of IT issues.
- Service Desk Ticketing: Managing and tracking tickets via platforms like ServiceNow or Freshdesk.
- User Onboarding and Offboarding: Managing access and accounts for new and exiting users.
- SLA Management: Ensuring adherence to agreed service levels.
- 24/7 IT Support: Remote helpdesk for end-user queries and incident resolution.
general.Virtualization Management
- VMware and Hyper-V Management: Deployment, configuration, and optimization.
- VDI Solutions: Virtual Desktop Infrastructure management for remote workforces.
- Containerization: Managing Docker, Kubernetes, and microservices infrastructure.
- Resource Allocation: Optimizing CPU, memory, and storage resources for virtual machines.
general.Monitoring and Performance Management
- Infrastructure Monitoring: Tools like PRTG, Zabbix, Nagios for proactive issue identification.
- Capacity Planning: Predicting and scaling resources based on growth.
- Uptime Management: Ensuring high availability across infrastructure.
- Performance Reporting: Providing insights and regular reports to stakeholders.
general.Collaboration and Productivity Tools
- Email and Communication Tools: Managing Exchange, Microsoft 365, or Google Workspace.
- Collaboration Platforms: SharePoint, Teams, Slack, and other solutions.
- Unified Communications: Managing VoIP and video conferencing solutions.
- Document Management Systems: Tools for file sharing, access control, and security.
general.IT Strategy and Consulting
- Infrastructure Assessment: Auditing existing infrastructure for improvements.
- Capacity Planning and Scalability: Advising on growth strategies.
- Technology Roadmaps: Aligning IT infrastructure with business goals.
- Cost Optimization: Identifying areas for saving IT costs without compromising performance.
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